We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by submitting a ticket on https://support.pulsar.gg/support/tickets/new. Items sent back to us without first requesting a return will not be accepted. While we do not collect any restocking fee as long as the products are unused, you will have to pay for the return shipping fee. Any missing item will be deducted from the refund.
You can always contact us for any return question by submitting a ticket on https://support.pulsar.gg/support/tickets/new.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Superglides are consumable items, and therefore as soon as you open the product, the return policy does not apply. However, if the product has not been opened, we can help you with your refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.