Return and Refund Policy
• Return Policy
If, for whatever reason, you are not satisfied with the purchased product, you may return the product within 30 days of the date of your purchase.
If you made a purchase from amazon, please return to amazon using amazon return service.
All non-amazon purchase, please follow below procedure
• Return Procedure
- 1. Contact us at www.pulsar.gg/support
- 2. Please ship the unit safely with your Return Merchandise Authorization Form.
- 3. Once we receive your item, we will inspect it and notify you that we have received your item.
- 4. All return items must be in the original condition with all parts, contents and documents. If the unit is not returned in original packaging and condition, a restocking fee of 10% may be applied. If the unit does not include all the necessary parts or inclusive items, restocking fee up to 20~100% may be applied depending on missing items.
- 5. After confirmation, you will be refunded of the purchase price paid, less shipping and handling, and any applicable restocking fee of 10%.
*The RMA process may take 5-7 business days upon arrival.
*Any damage claim returns or refund returns must be returned before 14 business days since claim has been filed. Refunds will no longer be eligible if it has passed return window time-frame. We will not be responsible for any packages that is not returned within return time frame.
• Packing and Shipping for return
- Please note that improperly returned shipments will not be accepted.
- Make sure to use corrugated box with cushioning material such as foam or bubble wrap and packing peanuts to avoid damage during the transit.
- Unless the products have been deemed defective by Pulsar Gaming Gears, Clearance or Final Sales products are non-refundable.
- Product or product description that is marked “Non-Refundable”
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Final sale items, gift cards, coupons, are non-refundable or returnable.
• Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return and refund, you can contact us on pulsar.gg/support. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We can only refund to original payment method. No exception. Refund cannot be made after 60 days of the purchase. After 60 days, refund will be a store credit.