国際注文、COVID19により、DHL INTExpressの配送サービスのみが利用可能です。
2年間の保証/ 30日間の返品は無料です。
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VAT must be paid by purchaser for EU when custom clearance.

Return Policy

Thirty (30) Days Return Policy

  • If, for whatever reason, you are not satisfied with the purchased product, you may return the product within 30 days of the date of your purchase.
  • If you made a purchase from amazon, please return to amazon using amazon return service.
  • All non-amazon purchase, please follow below procedure
  • Return Procedure

    1. 1) Contact us at www.pulsar.gg/support or email us directly to support@plusar.gg
    2. 2) Please ship the unit safely with your Return Merchandise Authorization Form.
    3. 3) Once we receive your item, we will inspect it and notify you that we have received your item.
    4. 4) All return items must be in the original condition with all parts, contents and documents. If the unit is not returned in original packaging and condition, a restocking fee of 10% may be applied.
    5. 5) After confirmation, you will be refunded of the purchase price paid, less shipping and handling, and any applicable restocking fee of 10%.

    *The RMA process may take 5-7 business days upon arrival.

    *Any damage claim returns or refund returns must be returned before 14 business days since claim has been filed. Refunds will no longer be eligible if it has passed return window time-frame. We will not be responsible for any packages that is not returned within return time frame.

  • Packing and Shipping for return

    Please note that improperly returned shipments will not be accepted.

    Make sure to use corrugated box with cushioning material such as foam or bubble wrap and packing peanuts to avoid damage during the transit.

  • Exclusion

    Unless the products have been deemed defective by Pulsar Gaming Gears, Clearance or Final Sales products are non-refundable.

    Product or product description that is marked “Non-Refundable”

    Gift cards or coupons are not refundable.